Helpful information

Welcome to Japan TCG NZ, your trusted source for Japanese trading cards in New Zealand. We understand you might have questions, and we're here to provide clear answers. Explore our frequently asked questions below to learn more about our products, processes, and commitment to you.

Frequently asked questions

At Japan TCG NZ, we're dedicated to making your experience with Japanese trading cards seamless and enjoyable. Our commitment to quality and transparency means you can shop with confidence, knowing we're here to assist you every step of the way. If you don't find your answer here, please don't hesitate to contact us.

Where do you source your products?
All our products are supplied directly from a trusted supplier in Japan, ensuring authenticity and quality for every card and box you purchase from Japan TCG NZ.

What if there are shipping delays?
Occasionally, we may experience shipping delays from our Japanese supplier. In such cases, especially for pre-orders, we will communicate any delays clearly and promptly with the buyer to keep you informed.

What is your customer service philosophy?
We operate with a customer comes first approach at Japan TCG NZ. We will always be clear and transparent throughout the entire sale transaction, ensuring you feel confident and happy with your purchase.

Do you sell both sealed boxes and single cards?
Yes, Japan TCG NZ offers a wide range of Japanese trading cards, including sealed booster boxes and individual single cards for both Pokémon and One Piece series.

How can I be sure the cards are authentic?
Our direct sourcing from Japan guarantees the authenticity of all our Japanese trading cards. We pride ourselves on providing genuine Pokémon and One Piece cards to our New Zealand customers.

What payment methods do you accept?
We accept various secure payment methods to make your shopping experience as convenient as possible. Please refer to our checkout page for a full list of accepted payment options.

Can I pre-order upcoming releases?
Yes, Japan TCG NZ offers pre-orders for popular upcoming Japanese trading card releases. Keep an eye on our website or sign up for our newsletter for announcements and availability.

How do I contact customer support?

You can reach our friendly customer support team via email at info@japantcgnz.co.nz

We're here to help with any questions or concerns you may have.

Your confidence, our priority

At Japan TCG NZ, we believe in clear communication and exceptional service. We're dedicated to bringing you the best Japanese trading cards with a transparent and reliable shopping experience. Join our community and discover the difference.